What we collect, and what we do with it.

What this page covers

This page describes how PresalePartner handles information collected through this website and through the sales workflow we run for development projects. It describes our actual practice. It is not legal advice and has not been reviewed by a lawyer.

Information collected from this website

When you send a project enquiry we collect the name, email address, phone number, project type and project details you enter in the form.

We also record how you arrived: the page the form was submitted from, the page you first landed on, the referring site (its address only, without its query string), and any campaign tags in the link (utm_source, utm_medium, utm_campaign, utm_term, utm_content, gclid or fbclid). Only those campaign tags are read from the link — any other value in the address is discarded. Click identifiers such as gclid and fbclid are supplied by advertising platforms and can be linked back to your ad click by that platform.

To credit an enquiry to the campaign that produced it, your browser stores your first and most recent arrival — landing page, referring site and those campaign tags — in your browser's local storage for up to 90 days. It is sent to us only when you submit an enquiry, and you can clear it at any time by clearing site data in your browser.

We record interaction events — page views, when a form is started, when a submission fails and when an enquiry is saved — together with a short-lived per-tab identifier held in your browser for the tab session. Only the route you are on is stored, never the query string; labels are fixed values chosen in our code, not text you type. These events do not include your name, email address, phone number or the text of your message, and we do not use them to identify you. Sign-in and dashboard pages are excluded from this tracking altogether.

Information collected in project sales

For buyers enquiring on a development we manage, we record contact details, the property or release of interest, budget range, purchaser type, finance position, intended use, timeframe, deposit preparedness, marketing consent, and the history of contact and appointments. This supports the sale and the developer's reporting.

Qualification produces a buyer readiness score out of 100 with the reasons behind it. It is a summary of what has been captured. It is not a prediction of whether a sale will occur and it does not make a decision about anyone on its own.

How information is used

Developer enquiries are used to contact you about your project and to arrange a Project Sales Readiness Review. Buyer information is used to respond to the enquiry, qualify interest, arrange inspections and appointments, progress a sale, and report to the developer of that project.

We do not sell personal information. We do not use enquiry details for unrelated marketing.

Who can see it

Access is restricted by role. Website enquiries are visible only to our staff. Developers see reporting and buyer information for their own project only. Referral partners see only their own referrals. Access controls are enforced in the database, not only in the interface.

Information is stored with our hosting and database provider. Where a provider is used to send email or messages on our behalf, they process that information only to deliver it.

Marketing consent and opting out

Marketing contact is based on the consent recorded at enquiry. You can opt out at any time by replying to any message or contacting us. Opting out suppresses further marketing contact on that channel while still allowing contact necessary for a transaction already underway.

Retention

Enquiry and sales records are kept for as long as needed to provide the service and to meet the record-keeping obligations that apply to property sales, then removed or de-identified. We have not fixed a single published retention period across all record types; ask us and we will tell you what applies to your record.

Access, correction and removal

You can ask what we hold about you, ask for it to be corrected, or ask for it to be removed where we are not required to keep it. Contact us using the details on this site and we will respond within a reasonable time.